[AsteriskBrasil] Prioridade de Chamadas na Fila

[Vinícius Fontes]

Você está utilizando o autofill?

; AutoFill Behavior
;    The old/current behavior of the queue has a serial type behavior
;    in that the queue will make all waiting callers wait in the queue
;    even if there is more than one available member ready to take
;    calls until the head caller is connected with the member they
;    were trying to get to. The next waiting caller in line then
;    becomes the head caller, and they are then connected with the
;    next available member and all available members and waiting callers
;    waits while this happens. The new behavior, enabled by setting
;    autofill=yes makes sure that when the waiting callers are connecting
;    with available members in a parallel fashion until there are
;    no more available members or no more waiting callers. This is
;    probably more along the lines of how a queue should work and
;    in most cases, you will want to enable this behavior. If you
;    do not specify or comment out this option, it will default to no
;    to keep backward compatibility with the old behavior.
;
autofill = yes




Vinícius Fontes
www.asteriskforum.com.br - Informações e discussão sobre Asterisk e telefonia IP






----- "Sylvio Carlos Jollenbeck" <sylvio.sdr em gmail.com> escreveu:

> Prezados,
> 
> 
> 
> Tem solução ou é isso mesmo? Todas as chamadas que estão entrando em
> minha fila de atendimento – entram com a penalidade/prioridade “0”
> (zero). Percebi que algumas chamadas recém chegadas na fila são
> transferidas antes das chamadas que estavam aguardando. Isso esta
> prejudicando muito meus relatórios e índices de atendimento. Segue o
> log.
> 
> 
> 
> ipbox500*CLI> queue show 00002
> 
> 00002 has 5 calls (max 60) in 'rrmemory' strategy (189s holdtime),
> W:0, C:513, A:107, SL:1.6% within 0s
> 
> Members:
> 
> SIP/2106 (dynamic) (Not in use) has taken 1 calls (last was 17 secs
> ago)
> 
> SIP/2113 (dynamic) (Not in use) has taken 37 calls (last was 13 secs
> ago)
> 
> SIP/2117 (dynamic) (paused) (Unavailable) has taken 14 calls (last was
> 10325 secs ago)
> 
> SIP/2107 (dynamic) (paused) (Not in use) has taken 42 calls (last was
> 937 secs ago)
> 
> SIP/2100 (dynamic) (Busy) has taken 22 calls (last was 355 secs ago)
> 
> SIP/2124 (dynamic) (Busy) has taken 2 calls (last was 147 secs ago)
> 
> SIP/2114 (dynamic) (paused) (Not in use) has taken 28 calls (last was
> 3430 secs ago)
> 
> SIP/2101 (dynamic) (paused) (Not in use) has taken 3 calls (last was
> 1734 secs ago)
> 
> SIP/2105 (dynamic) (Busy) has taken 53 calls (last was 38 secs ago)
> 
> SIP/2119 (dynamic) (Busy) has taken 24 calls (last was 52 secs ago)
> 
> SIP/2109 (dynamic) (paused) (Not in use) has taken 25 calls (last was
> 833 secs ago)
> 
> SIP/2112 (dynamic) (Unavailable) has taken 43 calls (last was 30 secs
> ago)
> 
> SIP/2102 (dynamic) (Unavailable) has taken 4 calls (last was 3589 secs
> ago)
> 
> Callers:
> 
> 1. DGV/13 (wait: 3:14, prio: 0)
> 
> 2. DGV/15 (wait: 2:25, prio: 0)
> 
> 3. DGV/23 (wait: 1:09, prio: 0)
> 
> 4. DGV/28 (wait: 0:27, prio: 0)
> 
> 5. DGV/29 (wait: 0:02, prio: 0)
> 
> 
> 
> 
> 
> Alguma solução para priorizar essas chamadas de forma que consiga
> garantir que a primeira chamada que entrou na fila seja atendida no
> primeiro momento.....
> 
> 
> 
> Att.
> 
> 
> 
> Sylvio Carlos Jollenbeck
> 
> sylvio.jollenbeck em sdrconsulting.com.br
> 
> 
> 
> Rua. Eloiza Hideko Koba, 97 - Sala 02 - Nova Itapevi - Itapevi - São
> Paulo.
> 
> Tel. +55 11 9984-2158
> 
> Visite nossa página: http://www.sdrconsulting.com.br
> 
> 
> 
> Economize, faça com quem sabe! Poupa tempo e dinheiro.
> 
> 
> 
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