[AsteriskBrasil] Filas no Asterisk 14
Cristian Carvalho
cristiancarvalhof em gmail.com
Terça Setembro 19 16:03:57 BRT 2017
Obrigado Roger pela ajuda, Agora Funcionou
Em seg, 18 de set de 2017 às 21:38, Roger Pitigliani <rogerwinter em gmail.com>
escreveu:
> Seu contexto "agents" tem algumas coisas a mais..
> O ideal seria vc separar contexto de login, de fila, de agente...
> Mas da forma que está seu members no "queues.conf" teria que ser..
>
> member = Local/571036 em agents,,Cristian,Agent:1036
> member = Local/571001 em agents,,Carvalho,Agent:1001
>
> Para poder chegar no "AgentRequest"..
>
>
>
>
> Em 18 de setembro de 2017 20:29, Cristian Carvalho <
> cristiancarvalhof em gmail.com> escreveu:
>
>> Roger ainda com o mesmo problema, cara impossível isso aqui viu..kkkkk
>>
>> [2017-09-18 20:26:28] NOTICE[11029][C-00000001]: core_local.c:756
>> local_call: No such extension/context 1036 em agents while calling Local
>> channel
>> -- Couldn't call Local/1036 em agents
>>
>> Não sei mais o que fazer segue os arquivos de conf
>>
>> queue.conf
>> [general]
>>
>> persistentmembers = yes
>> keepstats = no
>> autofill = yes
>> monitor-type = MixMonitor
>> monitor-format = wav
>> shared_lastcall=yes
>>
>>
>> [CAMPANHA]
>> musicclass = silencio
>> strategy = leastrecent
>> weight = 0
>> memberdelay = 5
>> wrapuptime = 15
>> autopause = yes
>> ringinuse = no
>> retry = 5
>> maxlen = 0
>> timeout = 15
>>
>> member = Local/1036 em agents,,Cristian,Agent:1036
>> member = Local/1001 em agents,,Carvalho,Agent:1001
>>
>>
>> agents.conf
>>
>> [agents](!)
>> ackcall=yes
>> acceptdtmf=#
>> autologoff=20
>>
>> [1036](agents)
>> fullname=Cristian
>>
>> [1001](agents)
>> fullname=Carvalho
>>
>>
>>
>> extensions.conf
>>
>> ;
>> ; FILAS
>> ;
>>
>> [agents]
>>
>> include => VOIP
>>
>> exten => _5510XX,1,NoOp(Login Agente)
>> same => n,AgentLogin(${EXTEN:2},s)
>> same => n,Congestion()
>>
>> exten => _561000,1,Answer
>> same => n,Queue(CAMPANHA)
>> same => n,Hangup
>>
>> exten => _5710XX,1,NoOp(Request Agente)
>> same => n,AgentRequest(${EXTEN:2},s)
>> same => n,Congestion()
>>
>>
>>
>> [VOIP]
>>
>> include => agents
>>
>>
>> ;
>> ; RAMAIS
>> ;
>>
>> exten => _20xx,1,NoOp(######LIGAÇÔES ENTRE RAMAIS BAURU ######)
>> same => n,Set(MONITOR_FILENAME=${CDR(uniqueid)})
>> same => n,Mixmonitor(${MONITOR_FILENAME}.wav)
>> same => n,Dial(SIP/${EXTEN},,Tt)
>> same => n,hangup()
>>
>> ;
>> ; SAIDA
>> ;
>>
>> exten => _0X.,1,Set(MONITOR_FILENAME=${CDR(uniqueid)})
>> same => n,Mixmonitor(${MONITOR_FILENAME}.wav)
>> same => n,Dial(SIP/conexao/${EXTEN:1},60)
>> same => n,Hangup()
>>
>>
>>
>>
>>
>>
>> Em seg, 18 de set de 2017 às 18:05, Roger Pitigliani <
>> rogerwinter em gmail.com> escreveu:
>>
>>> Sim, mas você tem que ter configurado o contexto "agents"... que a fila
>>> faz a chamada através do Canal Local.."Local/1001 em agents"
>>>
>>>
>>> Exemplo:
>>>
>>> [agents]
>>> exten = _XXXX,1,NoOp()
>>> same = n,AgentRequest(${EXTEN})
>>> same = n,Congestion();
>>>
>>> Assim ele deve entregar a chamada ao agente.
>>>
>>> Em 18 de setembro de 2017 17:19, Cristian Carvalho <
>>> cristiancarvalhof em gmail.com> escreveu:
>>>
>>>> Estou utilizando um extensions bem simples
>>>>
>>>> [VOIP]
>>>>
>>>>
>>>> ;
>>>> ; RAMAIS
>>>> ;
>>>>
>>>> exten => _20xx,1,NoOp(######LIGAÇÔES ENTRE RAMAIS BAURU ######)
>>>> same => n,Set(MONITOR_FILENAME=${CDR(uniqueid)})
>>>> same => n,Mixmonitor(${MONITOR_FILENAME}.wav)
>>>> same => n,Dial(SIP/${EXTEN},,Tt)
>>>> same => n,hangup()
>>>>
>>>>
>>>> ;
>>>> ; FILAS
>>>> ;
>>>>
>>>> exten => _5510XX,1,NoOp(Login Agente)
>>>> same => n,AgentLogin(${EXTEN:2},s)
>>>> same => n,Congestion()
>>>>
>>>> exten => _561000,1,Answer
>>>> same => n,Queue(CAMPANHA)
>>>> same => n,Hangup
>>>>
>>>> exten => _5710XX,1,NoOp(Request Agente)
>>>> same => n,AgentRequest(${EXTEN:2},s)
>>>> same => n,Congestion()
>>>>
>>>> ;
>>>> ; SAIDA
>>>> ;
>>>>
>>>> exten => _XX.,1,Set(MONITOR_FILENAME=${CDR(uniqueid)})
>>>> same => n,Mixmonitor(${MONITOR_FILENAME}.wav)
>>>> same => n,Dial(SIP/conexao/${EXTEN},60)
>>>> same => n,Hangup()
>>>>
>>>>
>>>>
>>>> Em seg, 18 de set de 2017 às 13:51, Roger Pitigliani <
>>>> rogerwinter em gmail.com> escreveu:
>>>>
>>>>> Como esta o contexto "agents"?
>>>>>
>>>>> Em 18 de setembro de 2017 12:17, Cristian Carvalho <
>>>>> cristiancarvalhof em gmail.com> escreveu:
>>>>>
>>>>>> Que coisa to desaprendendo Asterisk...kkkk..
>>>>>>
>>>>>> Então Roger, consegui fazer a fila reconhecer o agente, porem a
>>>>>> chamada entra na fila mas não cai para o agente, me da uma força.
>>>>>>
>>>>>>
>>>>>> queue show
>>>>>> CAMPANHA has 1 calls (max unlimited) in 'leastrecent' strategy (0s
>>>>>> holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>>>>>> Members:
>>>>>> Carvalho (Local/1001 em agents from Agent:1001) (ringinuse
>>>>>> disabled) (Unavailable) has taken no calls yet
>>>>>> Cristian (Local/1036 em agents from Agent:1036) (ringinuse
>>>>>> disabled) (Not in use) has taken no calls yet
>>>>>> Callers:
>>>>>> 1. SIP/conexao-00000003 (wait: 0:08, prio: 0)
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Em seg, 18 de set de 2017 às 11:32, Roger Pitigliani <
>>>>>> rogerwinter em gmail.com> escreveu:
>>>>>>
>>>>>>> Opa!
>>>>>>>
>>>>>>> Os members no queues.conf ficam assim
>>>>>>>
>>>>>>> member = Local/1036 em agents,,Cristian,Agent:1036
>>>>>>> member = Local/1001 em agents,,Carvalho,Agent:1001
>>>>>>>
>>>>>>> Trocando a "/" por ":" depois de Agent
>>>>>>>
>>>>>>> O AgentLogin é para você iniciar a sessão do seu agente...
>>>>>>> Já o AgentRequest seria o equivalente a um Dial(Agent/XXX)... onde
>>>>>>> vc faz a chamada para o agente.
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Roger Pitigliani
>>>>>>> rogerwinter em gmail.com
>>>>>>> Skype: roger.pitigliani
>>>>>>>
>>>>>>> Em 18 de setembro de 2017 10:17, Cristian Carvalho <
>>>>>>> cristiancarvalhof em gmail.com> escreveu:
>>>>>>>
>>>>>>>> Então Roger eu já apliquei as mudanças para o novo app_agent_pool,
>>>>>>>> porem ainda continua com o mesmo problema
>>>>>>>>
>>>>>>>> qual a diferença entre AgentLogin e AgentRequest ?
>>>>>>>>
>>>>>>>> tem alguma mudança na queue ou somente nos agents ?
>>>>>>>>
>>>>>>>> Minha Queue
>>>>>>>>
>>>>>>>> [general]
>>>>>>>>
>>>>>>>> persistentmembers = yes
>>>>>>>> keepstats = no
>>>>>>>> autofill = yes
>>>>>>>> monitor-type = MixMonitor
>>>>>>>> monitor-format = wav
>>>>>>>> shared_lastcall=yes
>>>>>>>>
>>>>>>>> [CAMPANHA]
>>>>>>>> musicclass = silencio
>>>>>>>> strategy = leastrecent
>>>>>>>> weight = 0
>>>>>>>> announce-frequency = 30
>>>>>>>> min-announce-frequency = 15
>>>>>>>> announce-round-seconds = 10
>>>>>>>> memberdelay = 5
>>>>>>>> wrapuptime = 15
>>>>>>>> autopause = yes
>>>>>>>> ringinuse = no
>>>>>>>> retry = 5
>>>>>>>> maxlen = 0
>>>>>>>> timeout = 15
>>>>>>>>
>>>>>>>> member = Local/1036 em agents,,Cristian,Agent/1036
>>>>>>>> member = Local/1001 em agents,,Carvalho,Agent/1001
>>>>>>>>
>>>>>>>> Agents
>>>>>>>>
>>>>>>>> [Agentes]
>>>>>>>> recordagentcalls=yes
>>>>>>>> custom_beep=yes
>>>>>>>> autologoff=20
>>>>>>>>
>>>>>>>> [1036](Agentes)
>>>>>>>> fullname=Cristian
>>>>>>>>
>>>>>>>> [1001](Agentes)
>>>>>>>> fullname=Carvalho
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Extensions
>>>>>>>>
>>>>>>>>
>>>>>>>> exten => 561000,1,Answer
>>>>>>>> same => n,Queue(CAMPANHA)
>>>>>>>> same => n,Hangup
>>>>>>>>
>>>>>>>>
>>>>>>>> exten => _5510XX,1,NoOp(Login Agente)
>>>>>>>> same => n,AgentLogin(${EXTEN:2},s)
>>>>>>>> same => n,Hangup
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Em seg, 18 de set de 2017 às 09:49, Roger Pitigliani <
>>>>>>>> rogerwinter em gmail.com> escreveu:
>>>>>>>>
>>>>>>>>> Cristian,
>>>>>>>>>
>>>>>>>>> O "chan_agent" foi descontinuado do Asterisk, desde a versão 12.
>>>>>>>>>
>>>>>>>>> Pesquise sobre app_agent_pool, onde é possível trabalhar de forma
>>>>>>>>> semelhante ao chan_agent.
>>>>>>>>>
>>>>>>>>> Orientação para migrar.
>>>>>>>>>
>>>>>>>>> http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Abraço.
>>>>>>>>>
>>>>>>>>> 2017-09-18 9:37 GMT-03:00 Cristian Carvalho <
>>>>>>>>> cristiancarvalhof em gmail.com>:
>>>>>>>>>
>>>>>>>>>> Bom dia Pessoal
>>>>>>>>>>
>>>>>>>>>> Hoje utilizo o 11 e estou migrando para o Asterisk 14, porém
>>>>>>>>>> estou tendo problemas em fazer a Queue funcionar, o agente fica como
>>>>>>>>>> Invalid na queue
>>>>>>>>>>
>>>>>>>>>> queue show
>>>>>>>>>> CAMPANHA has 0 calls (max unlimited) in 'leastrecent' strategy
>>>>>>>>>> (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>>>>>>>>>> Members:
>>>>>>>>>> Agent/1001 (ringinuse disabled) (Invalid) has taken no
>>>>>>>>>> calls yet
>>>>>>>>>> Agent/1036 (ringinuse disabled) (Invalid) has taken no
>>>>>>>>>> calls yet
>>>>>>>>>> No Callers
>>>>>>>>>>
>>>>>>>>>> agent show online
>>>>>>>>>> Agent-ID Name State Channel
>>>>>>>>>> Talking with
>>>>>>>>>> 1036 Cristian NOT_INUSE SIP/2000-00000002
>>>>>>>>>>
>>>>>>>>>> Alguém poderia me ajudar?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Cordialmente*
>>>>>>>>>>
>>>>>>>>>> *--*
>>>>>>>>>> *Cristian de Carvalho*
>>>>>>>>>> *cristiancarvalhof em gmail.com <cristiancarvalhof em gmail.com>*
>>>>>>>>>>
>>>>>>>>>> _______________________________________________
>>>>>>>>>> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
>>>>>>>>>> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
>>>>>>>>>> Intercomunicador e acesso remoto via rede IP e telefones IP
>>>>>>>>>> Conheça todo o portfólio em www.Khomp.com
>>>>>>>>>> _______________________________________________
>>>>>>>>>> Para remover seu email desta lista, basta enviar um email em
>>>>>>>>>> branco para asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> --
>>>>>>>>> Roger Pitigliani
>>>>>>>>> rogerwinter em gmail.com
>>>>>>>>> Skype: roger.pitigliani
>>>>>>>>> _______________________________________________
>>>>>>>>> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
>>>>>>>>> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
>>>>>>>>> Intercomunicador e acesso remoto via rede IP e telefones IP
>>>>>>>>> Conheça todo o portfólio em www.Khomp.com
>>>>>>>>> _______________________________________________
>>>>>>>>> Para remover seu email desta lista, basta enviar um email em
>>>>>>>>> branco para asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Cordialmente*
>>>>>>>>
>>>>>>>> *--*
>>>>>>>> *Cristian de Carvalho*
>>>>>>>> *cristiancarvalhof em gmail.com <cristiancarvalhof em gmail.com>*
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
>>>>>>>> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
>>>>>>>> Intercomunicador e acesso remoto via rede IP e telefones IP
>>>>>>>> Conheça todo o portfólio em www.Khomp.com
>>>>>>>> _______________________________________________
>>>>>>>> Para remover seu email desta lista, basta enviar um email em branco
>>>>>>>> para asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
>>>>>>> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
>>>>>>> Intercomunicador e acesso remoto via rede IP e telefones IP
>>>>>>> Conheça todo o portfólio em www.Khomp.com
>>>>>>> _______________________________________________
>>>>>>> Para remover seu email desta lista, basta enviar um email em branco
>>>>>>> para asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Cordialmente*
>>>>>>
>>>>>> *--*
>>>>>> *Cristian de Carvalho*
>>>>>> *cristiancarvalhof em gmail.com <cristiancarvalhof em gmail.com>*
>>>>>>
>>>>>> _______________________________________________
>>>>>> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
>>>>>> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
>>>>>> Intercomunicador e acesso remoto via rede IP e telefones IP
>>>>>> Conheça todo o portfólio em www.Khomp.com
>>>>>> _______________________________________________
>>>>>> Para remover seu email desta lista, basta enviar um email em branco
>>>>>> para asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> --
>>>>> Roger Pitigliani
>>>>> rogerwinter em gmail.com
>>>>> Skype: roger.pitigliani
>>>>> _______________________________________________
>>>>> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
>>>>> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
>>>>> Intercomunicador e acesso remoto via rede IP e telefones IP
>>>>> Conheça todo o portfólio em www.Khomp.com
>>>>> _______________________________________________
>>>>> Para remover seu email desta lista, basta enviar um email em branco
>>>>> para asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
>>>>
>>>> --
>>>>
>>>> *Cordialmente*
>>>>
>>>> *--*
>>>> *Cristian de Carvalho*
>>>> *cristiancarvalhof em gmail.com <cristiancarvalhof em gmail.com>*
>>>>
>>>> _______________________________________________
>>>> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
>>>> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
>>>> Intercomunicador e acesso remoto via rede IP e telefones IP
>>>> Conheça todo o portfólio em www.Khomp.com
>>>> _______________________________________________
>>>> Para remover seu email desta lista, basta enviar um email em branco
>>>> para asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
>>>>
>>>
>>>
>>>
>>> --
>>> --
>>> Roger Pitigliani
>>> rogerwinter em gmail.com
>>> Skype: roger.pitigliani
>>> _______________________________________________
>>> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
>>> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
>>> Intercomunicador e acesso remoto via rede IP e telefones IP
>>> Conheça todo o portfólio em www.Khomp.com
>>> _______________________________________________
>>> Para remover seu email desta lista, basta enviar um email em branco para
>>> asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
>>
>> --
>>
>> *Cordialmente*
>>
>> *--*
>> *Cristian de Carvalho*
>> *cristiancarvalhof em gmail.com <cristiancarvalhof em gmail.com>*
>>
>> _______________________________________________
>> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
>> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
>> Intercomunicador e acesso remoto via rede IP e telefones IP
>> Conheça todo o portfólio em www.Khomp.com
>> _______________________________________________
>> Para remover seu email desta lista, basta enviar um email em branco para
>> asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
>>
>
>
>
> --
> --
> Roger Pitigliani
> rogerwinter em gmail.com
> Skype: roger.pitigliani
> _______________________________________________
> KHOMP: completa linha de placas externas FXO, FXS, GSM e E1
> Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7
> Intercomunicador e acesso remoto via rede IP e telefones IP
> Conheça todo o portfólio em www.Khomp.com
> _______________________________________________
> Para remover seu email desta lista, basta enviar um email em branco para
> asteriskbrasil-unsubscribe em listas.asteriskbrasil.org
--
*Cordialmente*
*--*
*Cristian de Carvalho*
*cristiancarvalhof em gmail.com <cristiancarvalhof em gmail.com>*
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